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LATEST NEWS & EVENTS Bank customers 'need to take complaints further'  Private clients may have more success with complaints against banks if they were more aware of their options, it has been suggested. Bank complaints handling continues to leave customers dissatisfied with the outcomes, according to research by Consumer Focus. Fewer than half are happy with the received response following a complaint, research showed, while more than two-thirds will not pursue their complaint further, such as through the Financial Ombudsman. Commenting on the findings, Consumer Focus financial services expert Oliver Morgans explained: "These findings should be a wake-up call for banks who must do more to improve their complaint handling practices. "Decent customer service is a necessary part of a healthy market and a successful company. The evidence suggests banks are currently falling a long way short." On the basis of these results, the consumer watchdog has called for details of the Ombudsman to be passed on to consumers when they first register their complaint. Posted by Gaby Hamerton 
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