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New PPI rules 'may contain loopholes'

New rules governing payment protection insurance (PPI) may contain loopholes, a consumer group has warned.
According to Which?, the measures announced by the Financial Services Authority (FSA) are a welcome development but they may not be strong enough to tackle the problems associated with the product.
Recently, the FSA said it was implementing new measures designed to better protect consumers who purchase PPI.
Under new guidance due to come into force by the end of this year, firms will be forced to ensure that PPI complaints brought by customers are dealt with properly and redressed fairly.
However, head of campaigns at Which? Louise Hanson said: "The FSA must also take stronger enforcement action against firms with bad complaints handling. It's not enough to tell them to go back and do better the second time round."
Unless big fines are levied against offenders, companies will continue to unfairly dismiss complaints, she added.
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